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PatriciaTyler, TX
Review featured by Netspend
Verified purchase
Customer ServiceStaff
Reviewed May 4, 2023
I've been using NetSpend for over five years now. I like that I can get my money when I want it. I also like that I can get paid three days earlier than everybody else. Their customer service was good. People tried and used it. They found out and let me know. They took care of everything and re-issued a card so it couldn't be used again. I appreciate them for that.
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ElizabethSan Bernardino, CA
Verified purchase
Reviewed April 22, 2024
My friend told me about Netspend because I was trying to open a bank account and I was unable to. I didn't wanna keep cash on me all the time. I also wanted to purchase stuff online or there are certain places where they take cards, and all I had was cash. Netspend helped me out in a way that I can do more stuff with my money, and I get the alerts. They text message me every time I use my card and that's good. I like that. I also have Netspend on my wallet in my phone. I have a passcode on there, and sometimes with my thumb, it'll automatically pull up the card reader. However, I tried to use it the other day and I couldn't. I just used the card with me, but I'm gonna figure that out and try that next.
I love Netspend, and I'm very satisfied with the service. I like to be online and to buy stuff. I have an account with Amazon now, and it's easier for me to order. I like the fact that I can use my card for different things. There are certain things that people need a card for. Let's say if I want to rent a car or a U-Haul, sometimes they need to put a card. I also like the fact that it's easy to find reload locations. I just pull it up on the map and there's a lot of places around me. There's Walgreens and different places that I can use it. I'm waiting still on my taxes, but I put it on there as well. I would encourage people that cannot get bank accounts like me to get the Netspend card because it makes life a lot easier. I'll definitely recommend Netspend to a friend.
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MarkParis, TN
Verified purchase
Customer ServicePricePunctuality & SpeedOnline & App
Reviewed April 4, 2024
I tried to load the Netspend card a couple of times with a large amount but they wouldn't accept that. I just kept going down till I got something they would take. Also, they spelled my name wrong one time and I had trouble getting it back. Getting a response on that took me a while, but when they came through, Netspend came through with gangbusters and sent me two cards. But they straightened it out. I needed the one and it came early and to the right address. I wanted to put some money on the card because I was traveling and loaded it with my bank. I use it on the road. So, it works out well. I never had any trouble and I’d give Netspend a thumbs up. People should go for it.
The customer service has been excellent. I recently opened a bank account also because I was thinking about retiring and putting my retirement there. There's something to do there and Social Security and it would have worked out fine. I still may do that. I'm just having trouble with pulling the trigger on retiring. One thing I didn't agree with was they were charging too much in the beginning just because I didn't use the card. I didn't like that. They told me to use it once at least every 90 days and it'll take care of that. But other than that, it's great. I've got a lot of cards and they were right there. The website is straightforward. I check my balance periodically here and there because I get a lot of emails from them. And some of it sounds like I need to do this and that. But I always check just to make sure.
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SheilaKewaunee, WI
Verified purchase
Customer ServicePunctuality & Speed
Reviewed April 2, 2024
The customer service that I received from Netspend has been great when I can get ahold of them. My telephone, sometimes, won't do the numbers correctly because I have the same issue with them that I have with phoning in a prescription. If I use somebody else's phone, then it works fine. My only issue with Netspend is that I've got two different phone numbers for them and when I call, if my phone doesn't punch in the right numbers correctly of my card, then their customer service just says, "You're not an active customer." That was the automated part of it, and then they just hang up. There's no way to get to a live person without putting in your Netspend card number and having the computer recognize it. They also do not have a customer service email that you can just email that customer service number and get help online. But once I've gotten through to somebody when I've had an issue, then it's been resolved very quickly.
I like the automated information. Every Monday, I get a text with my balance. I like that any time I use the card, I get a text that I've used it, and those things all work very well. I have sent them two notes when I've been able to do a survey online for them after I've had issues, and I have told them those two things very clearly and that they need to do something different about that because I can't possibly be the only person who is having this issue.
I had to contact them for a refund that a hotel in Montana was trying to get to go through. The hotel is trying to refund it and the Netspend system wouldn't accept the refund. It took them about a week and a half to get it resolved because all they did was automated responses to us. They didn't have a person read it and say, "Oh, my goodness, what's going on?" I did eventually receive my complete refund. It was just for a reservation and then my plans changed. So, it wasn't a dispute. Their automatic email that would come back says, "If this is a dispute, your card is gonna be frozen." I was like, "No, do not freeze my card, just process the refund."
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Thank you for your review. Enjoy reading & keep supporting us. We are sorry to hear that you are having issues with getting in contact with us. If you have any feedback or suggestions, you could write to us at social@netspend.com. You can contact us at 1-866-387-7363. We would love to hear from you!
PatriciaIrvine, CA
Verified purchase
Customer ServiceStaff
Reviewed Feb. 4, 2024
I've been with Netspend for a while and I've been through a lot of changes with them. The customer service was okay but I don't even wanna talk to them anymore. I just want to talk straight to the supervisor. That's how I roll. I get it done myself. I had a problem when I first moved over to my apartment complex. They allowed the complex to take money out of my account. I paid too much on my rent and Netspend didn't wanna give me the other part back. So, they ended up losing it or saying that they applied it to something else, which they never did. They had errors on my account that were out of this world. It didn't get back on track because what made it so bad was Netspend took it out of my account and gave it to them and then took it back out and did it again.
The whole issue of the $180 that was missing never got resolved because it took them four years to try and tell me where that money went. I was thinking about making a dispute with Netspend. In the long run, I ended up losing. It shouldn't have been me losing. I didn't give them the money. That was an ordeal but Netspend has gotten better. I like the Anytime Alerts feature of Netspend because there were a couple of times when people were using my card in San Francisco and Washington D.C. while I was talking to the rep on the phone. I had a solid dispute, letting them know that it wasn't me doing it. It took about a month to get the money back.
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Hi Patricia, we are sorry that you're having issues with our customer service. Can you write to us at social@netspend.com? Kindly include a description of the issue you are facing. We will investigate immediately & solve the issue.
ToniaPreston, ID
Verified purchase
Customer Service
Reviewed July 6, 2023
I'm not very happy with Netspend. I got a loan through Utah Title Loan, and they put the money that I got on the card. I paid the loan off, and there was a $100 balance, which was put back on the card. It's 21 miles from where I live to where Utah Title Loan is, and we were leaving that afternoon to go on a trip with my daughter. She had a conference and I went to sit with her baby while she was in the conference. By the time I left Utah Title Loan and got home, the $100 was gone. I put in a claim against it, and Netspend came back on me saying I paid a bill with it. They said it was denied because they have the proof with my name, my phone number and my address with the bill. I said, "No, I didn't. How am I supposed to do that from 21 miles?" We just automatically got up and left.
My son-in-law said if I go to a gas station and get something or use the bathroom and I have a credit card, they skim it. I was told that's probably what happened. Somebody skimmed my card and used it for their own personal use. I don't even know the company Netspend paid the money to, and that's what's bothering me. I resubmitted the claim, and it's been over a month and a half, at least, since, but I have not heard a word back from them.
It upsets me very much, because that's $100 that I didn't even have. The kids grouched at me and said, "Well, you said you had money. We wouldn't have brought you if you didn't have any money." I said, "I did, I had $100." Netspend was good and I was very satisfied up until this last point. My son-in-law put some money on the Netspend card a couple of times. After what happened with the $100 though, we decided, if I get a loan through the title loan again after I get this last one paid off, then we'll just use it for the title loan, because we have another card that I can use.
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BrandonLos Angeles, CA
PriceStaff
Reviewed May 29, 2024
Average rebates, affordable monthly fee, and somewhat reliable card are the pros.. The long list of cons starts with the extremely non empathetic support team and the company's complete refusal to dispute unlawful charges. Very disappointed with this card and it's been a half decade with them nearly and no real improvements or changes. This debit card and the Pathward bank associated are also not accepted at many places, important to note..
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RJackson, MS
Verified purchase
Reviewed May 25, 2024
I'm very satisfied with NetSpend.
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Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestions, you could write to us at social@netspend.com. We would love to hear from you!
MarilynBrooklyn, NY
Verified purchase
Customer ServiceStaff
Reviewed May 22, 2024
In the beginning, Netspend was fabulous but then it turned into an adventure from hell. People started accessing my account, and money was disappearing. Then when I reported to Netspend, they gave me issues with refunding me my money. They took a while to give me my money back. So, what I did was just stop using the card all together. Customer support was horrible. I noticed now that most customer service reps are foreigners and I have no taste for it. Also, when I asked, they did not tell me how people were able to get in my account. Over 50 transactions were taken out on my card the last time. When I questioned how that happened, the person was very nonchalant, non-caring and talking about how I needed to email them all the transactions. They could see those right on my account and I was very frustrated and I couldn't understand why I needed to send those to them again.
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Hello Marilyn,
We are sorry to hear that you had a bad experience with our Customer Service Department. We apologize that your concerns with the dispute claim. If you need assistance in regard to your account and concerns. Please contact us at social@netspend.com.
RobertRaleigh, NC
Verified purchase
Customer ServicePunctuality & Speed
Reviewed May 11, 2024
I've been using Netspend for years on and off. It's simple direct deposit. The only thing I don't like about it is when I have to overdraft, I only have a $10 limit. Sometimes I need a little more than that for gas. But other than that, my check comes two days faster and that's really convenient to be able to have that. But it's very inconsistent. Sometimes I'll get my direct deposit at 10:30 at night and sometimes I'll get it at 9:00 in the morning. But anytime I've ever called with an issue, they get it resolved quickly.
I also have my phone number go off anytime a transaction has been made. Anytime I get my direct deposit, it goes off. So that's pretty nice too. I've also had the offer a couple of times for All-Access, but I've never really gone through with it. Then, I called a couple of weeks ago about enrolling in the All-Access to try it out and they said that I couldn't because I have a secondary card on my account. I said, "Okay. I just need to take the secondary card off and hopefully go through with it." But if the All-Access account was able to have a secondary card, that would be helpful.
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Hello Robert,
We are sorry you are not satisfied with the limit in regards to the overdraft services you are expecting. The purchase cushion that you are referring to is the $10 purchase cushion. We can definitely help you with getting an All Access account. Please feel free to contact us at social@netspend.com for further assistance.
PatriciaChicago, IL
Verified purchase
Reviewed May 10, 2024
I applied for a Netspend card to put money on it to try to save. There's a location right by my house where I could put money on it. Everything is fine.
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Thanks for taking out time to rate us. If there is anything we can do for you, just let us know at social@netspend.com! Have a wonderful day!
